Academic Success Specialist

Academic Success Specialist

SUMMARY:

This position oversees testing candidate check-in/check-out, monitors test taking and keeps testing center records. This position also supports campus library services as needed. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

• Train, certify, and maintain certifications for multiple clients and testing networks to deliver high stakes exams.

• Understand the testing policies and procedures for each exam.

• Maintain the security of the tests and the testing environment.

• Monitor all testing, file and report any occurrences that fall outside testing center guidelines.

• Maintain the confidentiality of all testing candidates.

• Greet candidates, verify identification, explain the testing process, capture photos and digital signatures and help examinees with technical issues during testing.

• Provide appropriate accommodations for candidates with disabilities.

• Check out candidates, explain exam results.

• Enter data and maintain attendance records.

• Sell testing vouchers, register candidates and make testing appointments.

• Communicate with DU and with the various network's technical support to report and correct technical problems.

• Demonstrate a professional, positive and friendly demeanor throughout the testing process answering questions tactfully and appropriately.

• Provide front desk coverage of campus library and other support services, as needed.

• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.

• Provide GREAT customer service, anticipating and exceeding the needs of our customers.

• Demonstrate and promote the University Cultural Values.

• Perform other duties as assigned.

To apply, visit https://apptrkr.com/3781532

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