Job Postings

ITS Coordinator

Posted: 03/05/2023

ITS Coordinator


ITS Coordinator


LOCATION: W.A. Lettinga Campus - Grand Rapids, Michigan*


DEPARTMENT: Information Technology - Customer Support Center




The Role:


As the ITS Coordinator, you will support the campus ITS equipment and programs. You will interact with staff and faculty, troubleshoot and resolve hardware, software, and networking issues. These responsibilities are performed in an ethical manner consistent with the University's mission and vision.


You Will:


• Work with the ITS Team to ensure top quality customer service.

• Resolve PC, hardware, software, networking and related technology issues.

• Respond, resolve, and follow-up on all campus open customer calls within ITS Service Level Agreement.

• Assist in the set-up of new campus ITS systems, software, and hardware.

• Update Customer Support Center and supervisor with relevant information and processes to support all information technology equipment in production at DU locations.

• Serve as primary support to the Customer Support Center with ITS equipment problems.


You will love this job if you are:


• Customer Service Oriented

• A collaborator and contributor to team goals, willing to support others on the team to ensure progress toward our common objectives.

• Someone who thrives in a fast-paced culture. Despite a busy task list, you're organized and productive.


Awesome if You Have:


• 2 years installation and support of MS Windows and related application.

• 2 years installation and maintenance of PC hardware and related equipment.

• 2 years installation and support of LAN based PC environment.

• Currently active A+ certification or in the process of obtaining one.

• Demonstrated knowledge of email systems, Microsoft System Center Configuration Manager (SCCM) and VPN.

• General knowledge in hubs, switches, routers, as well as server technology.


Extra Awesome If You Have:


• Audio/Visual Experience

• A Bachelor's degree in a related field

• Microsoft Certification - MCSE preferred.


Our culture, benefits and perks Empower U with:


• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.

• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…

• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)


Diversity and Inclusion:


At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.


About Davenport University:


At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.


Would you like to be part of our success? It all starts here!


EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.


To apply, visit


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