Job Postings

Student Financial Services Counselor

Posted: 03/05/2023

Student Financial Services Counselor


Student Financial Services Counselor


LOCATION: W.A. Lettinga Campus - Grand Rapids, Michigan


DEPARTMENT: Financial Aid


TARGET PAY: $35,000 - $38,500


The Role:


This position is responsible for providing personal and financial aid application counseling to students and families so that students can fully understand their financial aid options and establish a plan for paying for their Davenport education. Counselors assist in the administration of Financial Aid programs in compliance with applicable policies, procedures and regulations. At the end of the day you will be playing a vital role in someone's collegiate experience.


You will love this job if you are:


• Someone with an eye for detail.

• A person who thrives in a customer service environment.

• Someone who thrives in a data driven financial environment.

• Someone who thrives in a fast-paced culture. Despite a busy task list, you're organized and productive.


You Will:


• Assist and advise students, parents/families and enrollment staff with questions concerning the financial aid application or process.

• Determine aid application completeness and request additional documentation as required


while accounting for variances in the requests vs the requirements.


• Determine student eligibility for state, federal and institutional aid.

• Determine loan eligibility, complete origination process, perform edit resolutions and follow-up on disbursement dates and amounts with lenders/servicers/direct loan contacts.

• Ensure the accuracy of financial aid paperwork submitted by students; verify student for eligibility federal, state and institutional aid; package aid and recalculate financial aid when student situations change.

• Responsible for auditing and reconciling financial aid accounts and packaging financial aid awards.

• Communicate knowledge of federal, state, and institutional programs.

• Process financial aid forms

• Communicate financial aid procedures; communicate and monitor Standards of Academic Progress.

• Discuss Davenport procedures for refunds and withdrawals, Federal and state work study and Federal loan programs.


Awesome if You Have:


• A Bachelor's Degree.

• Demonstrated positive organizational and technical skills

• Excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.

• The ability to work accurately and effectively with computerized data systems and financial data


Extra Awesome If You Have:


• Demonstrated understanding and working knowledge of the financial aid regulations preferred.

• Previous Financial Aid experience


Our culture, benefits and perks Empower U with:


• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.

• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…

• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)


Diversity and Inclusion:


At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.


About Davenport University:


At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.


Would you like to be part of our success? It all starts here!


EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.


To apply, visit


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