Member Service Representative

POSITION SUMMARY:

The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires weekday evening and weekend availability.

ESSENTIAL FUNCTIONS

• Greets members in person and on the phone
• Directs callers to the appropriate staff
• Monitors access to the building
• Provides information on YMCA services and programs
• Makes follow-up tour and member referral phone calls
• Authorizes refunds
• Maintenances membership files
• Sells YMCA membership
• Registers YMCA guests
• Registers program participants for YMCA programs, classes, and special events
• Maintains all areas in clean, presentable fashion
• Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
• Gives tours to prospective and new members
• Receives, counts, and tracks monies received
• Assists with member appreciation days

Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids

COMPENSATION

$14.35 - $17.93 ; Part Time; Non Exempt (up to 25hrs/week)