You're Invited!

***Thursday, 8/18 from 3:30pm–5:30pm **Consumer Contact Center Interviews**Walk-In, No Appt Required, Hiring Manager Interview!***
Interview & Work Address: 1850 E Paris Ave SE, Grand Rapids, MI 49546 – Lower Security Desk, Event held upstairs*
? Bring Current Resume & Professional Attire for your Manager Interview

INTERVIEWING & HIRING NOW FOR:

----Consumer Contact Professional (CSP) - $20/hr* - Work Shift after Training: 9a-6p MWRF, Sat 10a-4p *+$ Shift differential on Sat Work Hours
----Service To Solutions Professional (STS-sales) - $20/hr* - Work Shift after Training: 9a-6p MWRF, Sat 10a-4p *+$ Shift differential on Sat Work Hours
? Start Date: 9/6/22
? Training: 9 Weeks – Full-time & Paid: Monday-Friday 8a-5p

*As a Fifth Third Bank Employee, you will enjoy:

• Benefits after 30 Days of Employment
• Medical, Dental, Vision, Life, Disability Insurance
• Paid Time Away-Holiday, Vacation, Sick
• Wellness Rewards Program & Annual $ Incentives
• Education Assistance Program - Full-time=$5250 Annual
• Matched 401k & Employee Stock Purchase Plan
• Family-Friendly Benefits that include: Paid Parental Leave, Maternity Concierge Service, Back-up Care Program
• On-Site & Virtual Employee Concierge Service
• Robust Career Path Development & Limitless Internal Advancement Opportunities

OVERVIEW:
*As a Consumer Contact Professional (CSP), you will handle incoming calls from consumer customers providing outstanding customer service in a fast-paced call center environment. By using job knowledge and available information, you will provide answers to questions regarding bank products and services and assist in resolution of the customer's issue.

*As a Service to Solutions Professional (STS), you will be referring services and products to existing customers while resolving and handling their incoming service calls. By utilizing knowledge of company products, services, and systems, you will provide resolution to customers in a timely manner maintaining the highest level of professionalism as assigned goals are maintained by advising products and services to support the customers immediate and future needs.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

?High school education or equivalent required
?For the Bilingual CSP position, fluent in English and Spanish
?Excellent customer service skills and the ability to articulate and explain information clearly; excellent telephone communication skills are essential.
? Previous customer service, call center, retail, service industry, sales, telemarketing, metric driven environments experience preferred.
?Must be able to perform data entry while multi-tasking, possess good problem-solving skills and computer abilities using multiple systems.
?Be able to understand and respond to customer inquiries in one or multiple product categories.

FOR IMMEDIATE CONSIDERATION, Apply Direct via the below 53 job url:

For CSP: https://fifththird.wd5.myworkdayjobs.com/en-US/53careers/details/Consumer-Contact-Professional-I_R33261?q=R33261

For STS: https://fifththird.wd5.myworkdayjobs.com/en-US/53careers/details/Service-to-Solutions-Professional-I_R33262?q=R33262