First Impressions Concierge
First Impressions Concierge
Part-Time, Hourly
ABOUT THE WMHCC
The West Michigan Hispanic Chamber of Commerce (WMHCC) is an employer-led, non-profit organization dedicated to fostering a sustainable and prosperous West Michigan. We achieve this by cultivating strong partnerships, promoting robust business development, and building a dynamic Latino talent pipeline to drive economic advancement and professional growth across the region.
Success does not happen by accident. What we do makes a difference for the greater good of the community. Would you like to be a part of this circle of influence?
ABOUT THE POSITION
We are passionate about putting our members and guests first. In this position, you will take ownership and pride in creating stellar first impressions. You will be the “face” of the company for all visitors and are responsible for the first impression we will make.
In this position, you are expected to provide exceptional customer service to our external guests and internal staff who resource the front desk to schedule conference rooms, retrieve delivered packages/mail, etc. This integral role will also manage some operations and serve as support staff across departments.
THE IDEAL CANDIDATE
We are seeking an articulate, highly skilled, and dependable receptionist, who is a motivated self-starter with the ability to handle multiple projects with a smile. Responsibilities include, but are not limited to:
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Greet and direct guests
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Answer incoming phone calls, take messages, transfer calls
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Maintain a sense of urgency and ability to prioritize
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Preparing and maintaining food & beverage amenities
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Uncovering and covering patio furniture
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Respond to inquiries, providing excellent customer service
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Communicating with other departments to fulfill guests’ needs
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Maintain various office files and providing general office filing support
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Assist other administrative staff with support overflow work, including updating membership database needs (Growth Zone)
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Ideally, you are someone who enjoys being harmonious and engaged with others
- All other duties as assigned
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All other duties as assigned
CONCIERGE-LEVEL SERVICE
As the First Impressions Concierge, you will be the first to meet our guests, so the first impression of the WMHCC Chamber depends on your friendliness and efficiency. Serving our guests with excellence begins with you. This position will put forth the extra effort to make a good lasting impression.
This includes, but is not limited to: welcoming visitors upon entrance and confirming appointments; confirming room rental reservations before permitting access to rental spaces; confirming appropriate member-level status before permitting access to the community business office; offering hot or cold beverages; answering all calls in a professional but warm and inviting manner, ensuring that all messages are relayed promptly to the intended person; acting as the point of reference for guests who need assistance or information; and understanding customers’ needs and providing them with appropriate solutions.
Kent County is a vibrantly connected, internationally diverse community — the most diverse in West Michigan
— and has the largest Spanish-speaking population in the State of Michigan.
Being bilingual in Spanish, or other languages, would be a great asset to our team. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
OPERATIONS & ORDERING
This role will be responsible for ordering supplies, managing our recycling program, monitoring on-site vendors, and maintaining printers, the mail system, and communal kitchens. Additionally, this position will facilitate conference room coordination.
OVERSEE ACCESS TO COMMUNITY BUSINESS CENTER
With the Chamber’s new office space — which will include shared open areas, a meeting room, a private office, an event center, and a multi-purpose outdoor courtyard for rentals — this role will require verifying member status of eligible members before permitting entry and reservation confirmation. A level of assertiveness is required to manage those who are allowed access in these shared spaces.
KEEPING IT CLEAN
This role will share responsibility for maintaining a clean and tidy environment in all common areas, including the kitchens, bathrooms, meeting room rentals, and outdoor areas.
DATA ENTRY
This role may be assigned certain data entry tasks within our membership database (Growth Zone) and other applications.
SUPPORT STAFF
We are an all-hands-on-deck environment. This role will also be responsible for providing support across a variety of departments.
QUALIFICATIONS
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A high school diploma or GED is required; a Bachelor’s degree is preferred
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Punctual and dependable to show up early
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Flexible schedule: available to work different hours in the week periodically
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Proven experience in a customer service role, with demonstrated excellent customer service, organizational, and communication skills
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Self-starter with excellent communication and problem-solving skills and attention to detail; excellent spelling and grammar
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Proficiency in computer skills, including Microsoft Outlook, Word, and Excel, and the ability to learn new applications
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Polite and confident with a great deal of patience
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Aptitude in resolving issues with a customer-focused orientation
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Proficiency in English and Spanish strongly preferred
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Able to lift at least 25 pounds
The West Michigan Hispanic Chamber of Commerce is an Equal Opportunity Employer. It is our policy to recruit, hire, and promote qualified personnel without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, or veteran status. We will provide reasonable accommodation for any individual with a disability during the recruitment process.
