Schedule:

• Kalamazoo, MI
• Full-Time
• 40 hours per week
• First Shift
• Leadership position with flexibility to support operational needs as required

Position Summary

The Senior Residential Manager provides strategic and operational oversight for assigned residential and community-based programs. This role leads multidisciplinary teams, supports quality improvement initiatives, manages program performance, and serves as a key liaison with healthcare providers, referral partners, community organizations, and regulatory agencies.

The ideal candidate is a collaborative leader with experience in behavioral health, residential treatment, healthcare operations, or community-based services who is passionate about delivering person-centered, recovery-focused care.

Key Responsibilities

Leadership & Operations

• Provide overall leadership and oversight of residential and community-based programs
• Drive program growth, operational excellence, and strategic initiatives
• Establish and track performance goals, quality measures, and outcomes
• Lead multidisciplinary projects and organizational improvement efforts
• Promote innovation, efficiency, and continuous improvement

Quality & Compliance

• Ensure compliance with accreditation, regulatory, contractual, and organizational standards
• Monitor program performance and implement corrective action plans when needed
• Develop and improve policies, procedures, and workflows
• Support quality improvement and outcomes measurement initiatives

Financial Management

• Assist in budget planning and financial forecasting
• Monitor program budgets and financial performance
• Ensure responsible stewardship of organizational resources
• Identify opportunities to improve operational efficiency

Admissions & Community Partnerships

• Oversee admissions, discharges, referrals, and outreach activities
• Coordinate complex and urgent placements
• Build relationships with hospitals, payers, referral sources, and community partners
• Represent Pine Rest through meetings, presentations, tours, and networking events

Team Leadership

• Recruit, develop, and retain high-performing staff
• Provide coaching, mentorship, performance management, and leadership development
• Ensure adequate staffing levels and workforce readiness
• Foster an inclusive, collaborative, and engaged workplace culture

Person-Centered Care

• Promote trauma-informed, recovery-oriented care practices
• Support services delivered with dignity, compassion, and cultural responsiveness
• Create an environment where individuals served, families, and staff feel respected and empowered

Supervisory Responsibilities

• Directly and indirectly supervise multidisciplinary teams
• May oversee Team Leaders, Program Supervisors, and other operational leaders
• Maintain accountability for team performance, engagement, development, and operational outcomes

Required Qualifications

Education

• Master's Degree in:
  • Psychology
  • Social Work
  • Nursing
  • Counseling
  • Healthcare Administration
  • Public Health
  • Or a related behavioral health or healthcare field

Experience

• Minimum of 5 years of progressive leadership or management experience
• Proven success leading teams, managing operations, and driving performance improvement initiatives
• Experience within behavioral health, residential services, healthcare, or similar settings

Additional Requirements

• Valid Michigan Driver's License
• Acceptable driving record
• Ability to operate organizational vehicles when required

Preferred Qualifications

• Professional licensure related to field of practice (LMSW, LPC, RN, etc.)
• Experience in:
  • Crisis stabilization services
  • Residential treatment programs
  • Community-based behavioral health services
  • Integrated healthcare environments

Benefits

Pine Rest offers a comprehensive benefits package including:

• Medical, Dental, Vision & Life Insurance
• 403(b) Retirement Plan with Employer Contribution
• Generous Paid Time Off
• Tuition Assistance
• Student Loan Forgiveness Programs
• Employee Assistance Program (EAP)
• Legal, Financial, and Wellness Resources
• Gym Membership Discounts
• Davenport University Tuition Discounts for Employees and Family Members
• Professional Development and Growth Opportunities

Why Join Pine Rest?

This is a unique opportunity to play a key leadership role in the launch and growth of a new Crisis Stabilization Unit while making a meaningful impact in behavioral health care. If you are a passionate healthcare leader committed to operational excellence, staff development, and person-centered care, we encourage you to apply.