Grand Rapids, MI | Full-Time | 40 Hours/Week | First Shift

Pine Rest is hiring both Team Support Staff and Team Support Staff Lead positions within our outpatient clinic network. These roles support the day-to-day operations of our clinics while helping create an exceptional experience for patients, families, providers, and community partners.

Clinic Opportunities

Campus Clinic

The Campus Clinic serves as a central outpatient behavioral health location, providing psychiatric services, counseling, and integrated mental health treatment for children, adolescents, and adults. The clinic supports a high-volume patient population and works closely with providers across multiple specialties.

Christian Counseling Center

The Christian Counseling Center provides outpatient counseling services for individuals, couples, families, and children. Services integrate evidence-based behavioral healthcare with faith-informed support, helping clients address mental health, relationship, and life challenges.

BRAINS Clinic

The BRAINS (Behavioral Resources and Assessment for Integrated Neuropsychological Services) Clinic provides specialized neuropsychological and behavioral health assessments, diagnostic services, and treatment recommendations for patients with complex neurological, cognitive, developmental, and behavioral health needs.

Team Support Staff

Position Summary

The Team Support Staff role is responsible for front office and administrative support functions that help ensure efficient clinic operations. This position serves as a key point of contact for patients and visitors while supporting providers and clinical teams through scheduling, documentation, records management, and customer service.

Primary Responsibilities

• Greet and assist patients, families, and visitors
• Answer and route incoming calls
• Schedule appointments and manage calendars
• Maintain medical and department records
• Enter information into electronic medical record systems
• Process and release medical records appropriately
• Assist with billing, payments, and account inquiries
• Verify charges and follow up on account balances
• Perform filing, data entry, and recordkeeping activities
• Support clinicians with administrative documentation needs
• Maintain confidentiality of sensitive information
• Assist with office supply management and general office support

Qualifications

Required

• High School Diploma or GED

Preferred

• One year of administrative, customer service, healthcare, or office support experience
• Experience with Microsoft Office Suite
• Experience in a medical office, clinic, or behavioral health setting

Team Support Staff Lead

Position Summary

The Team Support Staff Lead performs many of the same administrative functions as Team Support Staff while also providing leadership and operational support for the front office team. This role serves as a resource for staff, helps coordinate workflows, assists with scheduling, and supports supervisors with training and employee development.

Additional Leadership Responsibilities

• Assist with day-to-day oversight of front office operations
• Coordinate front desk staffing schedules and coverage
• Monitor workload distribution and workflow efficiency
• Train and onboard new support staff
• Mentor team members on policies, procedures, and systems
• Coordinate ongoing staff education and training
• Assist supervisors with coaching and performance feedback
• Support employee development plans
• Lead special projects and process improvement initiatives
• Serve as a resource for problem-solving and escalation support

Qualifications

Required

• High School Diploma or GED

Preferred

• Minimum two years of support staff or related experience
• Previous lead, trainer, mentoring, or supervisory experience
• Experience coordinating workflows and supporting staff development
• Healthcare, behavioral health, or medical office experience

Team Support Staff vs. Team Support Staff Lead

Team Support Staff

Focuses primarily on:

• Patient reception
• Scheduling
• Administrative support
• Medical record management
• Data entry
• Customer service

Team Support Staff Lead

Performs all Team Support Staff duties, plus:

• Staff training and onboarding
• Workflow coordination
• Schedule management
• Coaching and mentoring
• Front office leadership support
• Project coordination
• Coverage planning and operational oversight

Benefits

• Medical, Dental, Vision & Life Insurance
• 403(b) Retirement Plan with Employer Contribution
• Generous Paid Time Off (PTO)
• Tuition Assistance Programs
• Student Loan Forgiveness Opportunities
• Employee Assistance Program (EAP)
• Legal, Financial, and Wellness Resources
• Gym Membership Discounts
• Davenport University Tuition Discounts for Employees and Family Members
• Career Growth and Professional Development Opportunities

Why Join Pine Rest?

Whether you're an experienced administrative professional seeking a leadership opportunity or looking to build your career in healthcare administration, Pine Rest offers the opportunity to work in a mission-driven environment where compassion, service, and excellence make a difference every day.