Employment Specialist

Employment Specialist Job Summary:
The Employment Specialist serves as an employment coach and recruiting expert responsible for sourcing, interviewing, hiring, onboarding, and retaining quality talent for companies across West Michigan. This role requires building a strong pool of skilled associates, filling job orders efficiently, and maintaining accurate documentation in the automated system. Success depends on strong consultative sales skills, effective communication, and a compassionate, professional, people-focused approach.
Employment Specialist Responsibilities:

• Fill all qualified job orders with urgency and accuracy.
• Take complete, well-qualified job orders and maintain consistent communication with clients regarding openings.
• Recruit, interview, and retain a qualified pool of associates while following the Express Employee Selection Process.
• Coordinate client interviews, assignments, and follow-up to ensure high satisfaction for both clients and associates.
• Build and expand business with existing and new accounts through weekly outreach, inside sales calls, MPC calls, and client visits.
• Present the full range of Express service offerings to broaden and diversify the client base.
• Conduct safety tours and participate in marketing and community engagement activities.
• Collaborate with team members to ensure timely fulfillment of job orders and overall office effectiveness.
• Provide administrative supervision of Express associates and ensure compliance with Express guidelines and applicable employment laws.
• Maintain strong knowledge of the local market, staffing industry, labor laws, and Express pricing and service strategies.
• Prepare reports, track activity metrics, and participate in regular development meetings with the Team Leader and/or Franchisee.
• Commitment to ongoing professional development, including quarterly Individual Development Plans (IDPs).

• Bachelor’s degree in business, Human Resources, Psychology, or related field preferred; equivalent experience considered.
• 2+ years of full-cycle recruiting experience required; staffing agency experience strongly preferred.
• Experience supporting manufacturing, industrial, or warehouse roles is a plus.
• Proven success meeting or exceeding recruiting or sales performance metrics.
• Strong business acumen with the ability to assess client needs and deliver strategic workforce solutions.
• Proficiency with ATS, CRM systems, and advanced sourcing tools (e.g., LinkedIn Recruiter, job boards, AI sourcing tools).
• Excellent communication, interpersonal, and relationship-building skills.
• High professionalism, integrity, accountability, and ability to give/receive feedback.
• Compassionate, service-oriented mindset with commitment to supporting individuals through job transitions.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Willingness to travel locally for client meetings.
• Bilingual skills are a plus.