IT Support Specialist - Environmental Services
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Nature of Work
The purpose of this job is to provide technical, desktop support to the Environmental Services Department (ESD) users regarding the City's IT and Water/Wastewater SCADA environments. The IT Support Specialist (ITSS) is responsible for coordinating and liaising with City IT to ensure that user workstations are fully functional and meet defined requirements, including all peripherals. The ITSS is also the application administrator and/or liaison for department-specific applications.
Essential Duties and Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Administers and coordinates information systems used by ESD and other departments.
- Facilitates production of data to achieve department objectives to ensure compliance of Department Rules/Regulations, State Permits, and Federal requirements.
- Works with other City Departments, IT Staff, and vendors to develop and configure new and existing systems, resolves system problems, plan and schedule technology installations and upgrades.
- Conducts administrative research of departmental operations and systems for planning, budgeting, and evaluation purposes. Serves as a liaison between the Water Department and other City operations.
- Participates with various teams as it relates to the operation of the department information systems.
- Analyzes administrative plans and current practices for simplification through information systems.
- Performs related work as required.
Minimum Training and Experience
Required Education and Experience
- Associate’s degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or a related field
- Three (3) years of related work experience
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
- Cisco Certified Network Associate (CCNA)
- Project Management Professional (PMP) certification
