Job Postings
Bilingual (Spanish) Call Center Specialist
Job Title: Call Center Specialist
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
% of Travel for the Position: 0%
Link to Apply: https://lmcu.wd5.myworkdayjobs.com/en-US/lmcucareersite/job/Bilingual--Spanish--Call-Center-Specialist_REQ-2025-5547
What You’ll Get: (note varied offerings based on role and hours)
- Weekly Pay
- Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
- Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
- Retirement options like 401 (k) with company match and pension.
- Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
- Tuition reimbursement
- To see a full list of our benefit offerings – check out this helpful guide!
LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
What You’ll Do:
- Assists members and potential members with their telephone requests; answers
questions about products and services and resolves problems that are within their
authority to resolve. Refers problems that are beyond their authority to their
supervisor, along with their recommendations. - Identifies opportunities to cross sell products and services based on member needs.
Articulate the features and benefits of products to callers. - Collaborate with other departments to resolve member issues when necessary.
- Prevents fraud by correctly identifying members using call identification procedures.
Report any suspicious activities or potential security breaches to the appropriate
personnel. - IIdentify and report any data discrepancies regarding member account information to
management. - Actively participate in employee-led coaching sessions with supervisors, while taking
ownership of personal coaching goals. - Performs other related duties as assigned.
Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
You’ll Like This Position If You Are…
Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
