First National Bank of America in East Lansing is seeking a collaborative and detail-oriented Branch Operations Support Specialist. The Branch Operations Support Specialist provides critical support to both the front-line branch team and back-office operations. This hybrid role ensures efficient, compliant, and accurate processing of financial transactions, supports customer account servicing, and assists with regulatory documentation and reporting. The ideal candidate will possess high attention to detail, accuracy and strong organizational skills. The position is based in a branch but plays a pivotal role in behind-the-scenes operations.

Responsibilities:

Review and process back-office tasks including CD clearing, unposted items, wire transfers, ACH returns etc.
Perform daily, monthly, quarterly and annual reconciliation of internal transactions and reports
Monitor and resolve transaction discrepancies, system exceptions, and fraud alerts
Ensure timely and accurate scanning, filing, and archiving of customer and operational documents
Support audit preparation and participate in periodic internal control reviews
Work with centralized departments (Deposit Operations, IT, Risk) to resolve operational issues
Assist Branch teams during busy time in answering calls, resolving client issues and/or help with reporting to grow low cost deposits.                                    
Qualifications:
2+ years banking experience, preferably in both teller and operational roles
Strong understanding of banking systems and transaction types
Excellent written and verbal communication
Proficient in Microsoft Office and core banking systems (Jack Henry if applicable)    At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.