Schedule-Monday to Friday 12pm-9pm

Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.

First National Bank of America is seeking client-focused Senior Bilingual Customer Service Specialist with a servant’s heart to work in our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.

Responsibilities:

• Provide service in both English and Spanish
• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction including elevated calls
• Serve as a subject matter expert to team
• Foster a culture of accountability, collaboration, and client-first service
• Drive deposit, lending, and cross-sell growth through coaching
• Uncovering client needs and recommending suitable products
• Promote digital banking tools
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Qualifications:

• Bilingual fluency (English & Spanish) – verbal and written
• Experience in a call center supporting English and Spanish speaking customers
• Prior banking or financial services experience (minimum 1 year)
• Exceptional interpersonal and communication skills
• Experience with Jack Henry (preferred)
• Ability to quickly course correct and adapt in culture of change 

  Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand