Commercial Client Manager

Who We Are:

Van Wyk Risk Solutions, located in the heart of downtown Grand Rapids, is a boutique provider of risk management, property and casualty insurance and group employee benefit solutions. Since 1982, our agency proudly offers custom risk management solutions to people and organizations looking for a true partner. At Van Wyk, our clients are promised the knowledge, experience, and custom-tailored solutions of a national broker and the service-minded accessibility of a hometown firm. Our work is guided by our core values of:

• Knowledge & Experience
• Custom Tailored
• Creative
• Integrity
• Ownership
• Partnership

What You'll Do:

As a Commercial Insurance Client Manager, you'll be at the heart of our client experience-building trusted, long-term partnerships with business leaders by truly understanding their operations, risks, and goals. You'll step into an established portfolio of commercial clients and work side-by-side with experienced Client Executives to deliver a proactive, high-touch service model that goes far beyond policy management.This is a role for someone who enjoys thinking strategically, asking great questions, and being a steady, trusted presence for clients year-round. For the right person, it's also a launching point for future leadership opportunities within our organization. Additionally, the Client Manager will play a key role in shaping the client experience by:

• Managing and servicing a portfolio of commercial clients with a focus on accuracy, responsiveness, and long-term satisfaction
• Partnering closely with commercial client executives on new and renewal business to develop thoughtful, comprehensive coverage strategies
• Gathering and analyzing risk information to prepare coverage summaries and renewal materials that support strong recommendations
• Participating in pre-renewal strategy conversations to anticipate changes, strengthen relationships, and deliver value
• Getting to know your clients' businesses-asking insightful questions about their plans and tailoring stewardship programs to support their goals
• Maintaining consistent, proactive communication throughout the year to build trust and confidence
• Overseeing the marketing process for new and renewal business, including proposals, binders, endorsements, and certificates
• Collaborating with carrier underwriters to design smart, practical solutions for each client
• Ensuring policies and endorsements are accurate, compliant, and delivered on time
• Serving as a reliable point of contact for client and carrier inquiries related to policies, claims, or service needs
• Keeping client files organized and current by tracking outstanding items and following through
• Contributing to team success by supporting sales and service standards, improving processes, and embracing agency technology
• Staying current on insurance products, market trends, and carrier updates so you can confidently advise clients

What You'll Bring:

• Bachelor's degree or equivalent experience preferred
• 3–5 or more years of experience in commercial insurance, underwriting, or marketing with an agency, brokerage, or insurance company
• Michigan Property & Casualty license required
• Organized, dependable, and able to balance multiple priorities
• Strong communicator, both written and verbal, with the ability to influence and build trust
• Tech-savvy and proficient with Microsoft Office (Word, Excel, Outlook); knowledge of Applied Epic is a plus
• High commitment to quality and client satisfaction

Does this sound like the role for you? Apply today if you want to make your mark in your field and have fun doing it!
In addition, you can expect:

• Competitive salary
• Opportunities for growth and advancement
• Free 24/7 parking at our downtown location
• An annual Mystery Trip experience, where we surprise the team (and their spouses) with a fully planned getaway-because work should come with stories worth telling!
• A client-first, collaborative role with a high level of mutual respect and support
• An experienced, dedicated and hard-working organization
• A family-friendly culture
• Competitive medical, dental, and vision insurance
• Company-paid life and long-term disability insurance
• 401(k) with a company match
• Paid time off
• Paid company holidays

We believe that diversity, equity, and inclusion are not only essential values but also powerful drivers of our innovation and success both internally and with our clients. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyle, or any other characteristic to apply.??

Note: Reasonable accommodations can be arranged for individuals with disabilities. Working conditions are subject to modification as necessary.?