The Rapid is looking for a Mobility Assistant - Part - time to join our team!
Work Schedule:

• Friday, 8:30AM - 5:00PM, Saturday 8:30AM - 4:30PM, Sunday 8:30AM - 4:30PM

Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is a public transportation organization headquartered in Grand Rapids, MI. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

Position Summary:

The Mobility Assistant is responsible for coordinating transportation services with The Rapid's paratransit services, Go Bus. This role involves communicating with customers to schedule, update, and manage trip reservations, ensuring all services meet eligibility requirements and program guidelines. The Mobility Assistant maintains accurate customer records, collaborates with transportation providers and internal teams, and utilizes specialized scheduling software to ensure efficient and reliable service. A strong focus on customer service, attention to detail, and commitment to supporting the mobility needs of the community are essential to success in this role.

Here's what you can look forward to as a valued member of our team:

• Hourly rate: $18.92
• Work Schedule:
  • Friday, 8:30AM - 5:00PM, Saturday 8:30AM - 4:30PM, Sunday 8:30AM - 4:30PM
• Life Insurance and Short-Term Disability -Benefit from basic life and AD&D Insurance and short-term disability provided by The Rapid.
• Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!

What will you be doing in this role:

• Communicate with customers by telephone or in person to schedule trip reservations and provide detailed information regarding services, eligibility, cost-sharing, and program guidelines. Address and resolved customer concerns or escalate as appropriate.
• Maintain accurate and up-to-date customer records by entering and updating information in required computer systems.
• Manage and update ride cancellations, schedule changes, and customer "no-shows" in designated systems promptly and accurately.
• Serve as liaison between customers, transportation providers, and leadership to support quality service delivery and timely trip fulfillment.
• Utilize online scheduling system extensively to ensure accurate ride requests and appropriate bus or route assignments.
• Coordinate closely with paratransit scheduler as needed to ensure seamless service coordination..
• Establishes and maintains effective working relationships with coworkers, leadership, and staff across all levels of the organization.
• Other duties as assigned

To be successful in this role you will need:

• High school diploma PLUS one (1) or more years of related experience
• Basic computer skills including Microsoft Office. Ability to learn scheduling software and other proprietary systems required.
• Excellent verbal and written communication skills with the ability to interact professionally and compassionately with a diverse customer base, including individuals with disabilities and elderly persons.
• Strong active listening skills to fully understand customer needs, confirm details, and ensure accurate tip scheduling.
• Strong customer service skills, including the ability to remain patient, empathetic, and solutions-focused when addressing customer needs and concerns.
• Proficient computer skills, including experience using scheduling software, data entry systems, and standard office applications.
• High attention to detail with strong organization and time-management skills to manage multiple tasks and schedule changes efficiently.
• Ability to accurately enter, update, and maintain customer records and trip information in computerized systems.
• Strong problem-solving skills with the ability to quickly assess situations, identify alternatives, and recommend appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Capacity to remain calm and effective under pressure, including handling high call volumes.
• Knowledge of or ability to learn paratransit service operations, eligibility criteria, and service guidelines.
• Ability to maintain confidentiality and follow all relevant policies, procedures, and regulatory requirements.
• Demonstrated reliability, including promptness, dependability, and consistent attendance.

Physical Demands:

Must frequently lift or move up to 30 pounds for movement of boxes, files or other items. May also include frequent bending, stooping, squatting, pushing and pulling. Frequent use of hands and fingers to operate a computer keyboard, telephone, and other office equipment. Regularly required to sit for extended periods of time while using a computer and telephone. The employee is frequently required to walk and stand. Ability to hear and speak clearly to communicate with customers, coworkers, and transportation providers. Use of hands and arms is necessary to reach or use various tools or objects. Visual acuity to read and enter data accurately into computer systems and review printed materials. Employee is required to perform job duties in accordance with existing health and safety procedures and policies.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.