IT Desktop Support Computer Technician - Part-time

 

Department: Information Technology

 

Location: Grand Rapids, MI

 

The Computer Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and other equipment to ensure optimal workstation performance. Qualified individuals for this position also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

 

Requisition ID: 1034

Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees

Schedule: up to 28 hours per week

Compensation: $17.00 per hour

Reports to: IT Desktop Support Technician Team Coordinator

Posting Opens: 10/16/2025

Posting Closes: Open until filled

 

ESSENTIAL FUNCTIONS

 

• Receive and respond to incoming calls, texts, chat messages, and/or e-mails regarding hardware problems. Perform onsite analysis, diagnosis, and resolution of hardware problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to provide the most optimized desktop computing environment

• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, solid state drives, RAM, memory chips.

• Responsible for cross-team collaboration to ensure efficient operation of the organization's desktop computing environment

• Accurately document all instances of support within the current service management system.

• Accurately document instances of hardware equipment or component failure, repair, installation, and/or replacement

• Develop technical support documentation for IT Services Knowledgebase

• Review IT Services Knowledgebase articles as a part of the KCS review cycle

• Follow through and follow up with the end user to ensure customer satisfaction

• Be available to other unit team members especially student employees for guidance and assistance

• Assist in hardware relocation efforts

• Perform other duties as assigned by supervisors.

• Follow College policy on the Family Educational Right to Privacy Act (FERPA).

 

JOB SPECIFICATIONS

 

Qualifications

 

Education & Experience

 

• Minimum Associates Degree preferred, with concentration in computer science, information systems

• 1 year preferred customer service background with technology emphasis

• Excellent technical knowledge of computer hardware and components, including PC and Mac

 

Skills

 

• Proven ability to take initiative

• High level of discretion and confidentiality required

• Excellent written communication skills are necessary to provide accurate technical documentation

• Ability to explain and interpret complex technology into simple terms

• Possess excellent verbal, written, and interpersonal communication skills to communicate effectively with people of diverse ages, race/ethnic groups, gender identities, and socioeconomic backgrounds

• Strong communication, organizational, and interpersonal skills.

• Ability to work effectively with a diverse student population and faculty team.

 

Physical Demands

 

• Must be able to sit or stand for long periods of time.

• Ability to lift up to 25 pounds

• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components

• Required long periods of sitting, using a computer to input, extract and interpret data

• Lifting and transporting of heavy to moderately heavy objects, such as computers, computer carts and peripherals

• Must be willing and able to take frequent long walks between campus buildings on a regular basis

 

Mental Demands

 

• Exceptional attention to detail

• Ability to work independently with minimal supervision

• Ability to handle multiple priorities

• Ability to identify innovative approaches for service delivery that meet our customers' needs

• Optimistic attitude and proven ability to function, work independently and effectively as a team member, and provide excellent customer service for internal and external GRCC stakeholders

 

• An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability.

• Demonstrated responsiveness, initiative, and organizational and problem-solving abilities.

• Ability to perform routine and unexpected duties.

• A willingness and an ability to learn college systems.

• High energy level with enthusiasm and an interest in helping and supporting students and colleagues.

• Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes.

• Must use good judgment in handling sensitive or difficult situations in a professional manner.

 

Working Conditions

 

• Must be flexible as hours may expand at different times of the semester to accommodate campus needs

• Must have reliable vehicle during working hours to respond to service calls at off-campus locations

• Must have a personal cell phone for use during work and/or on-call hours

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on ourhttp://www.grcc.edu/policieshttp://www.grcc.edu/policies.

• Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.

• Ability to work in a fast-paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions.

 

BENEFITS

 

• Wellness Program: Access resources for physical and mental wellbeing, and an onsitehttps://www.grcc.edu/employers-community/ford-fieldhousehttps://www.grcc.edu/employers-community/ford-fieldhouse.

• Retirement Plans: Secure your future with ourhttps://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-informationhttps://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information, including the state retirement plan or a 401A with a 12% employer contribution.

 

APPLICATION / HIRING PROCESS

 

• Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter, resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

• Only applicants living in the state of Michigan can apply for GRCC careers.

 

NONDISCRIMINATION STATEMENT

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

 

To apply, visit https://apptrkr.com/6656265

 

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