Team Support Staff – Multiple Opportunities Available

About the Role

Pine Rest is seeking organized, customer-focused Team Support Staff to provide administrative support across our behavioral health system. Opportunities are available in a variety of clinical and non-clinical settings, supporting children, adolescents, adults, and families receiving mental health and substance use services.

We have Full-Time, Part-Time, and Per Diem (PRN) positions available throughout the organization.

Key Responsibilities

• Greet and assist patients, families, and visitors
• Answer and route phone calls while providing excellent customer service
• Schedule appointments and maintain calendars
• Maintain department records and sensitive files
• Perform data entry and documentation within electronic medical records (EMR)
• Assist with medical records, record releases, and insurance-related documentation
• Process charges, verify billing information, and assist with account inquiries
• Support clinicians and department staff with administrative tasks
• Order office supplies and maintain organized workspaces
• Maintain professionalism in fast-paced and high-stress environments

Qualifications

Required:

• High School Diploma or GED
• Strong customer service and organizational skills
• Ability to multitask and prioritize workload effectively

Preferred:

• At least 1 year of administrative, clerical, healthcare, or related experience
• Experience with Microsoft Office Suite
• Experience working in healthcare or behavioral health settings

Benefits (Benefit-Eligible Positions)

• Medical, Dental, Vision, and Life Insurance
• Generous PTO for Full-Time and Part-Time Employees
• 403(b) Retirement Plan with Employer Match
• Tuition Assistance & Loan Forgiveness Programs
• Employee Assistance Program (therapy, legal, financial, gym discounts, and more)
• Davenport University Tuition Discounts for Employees and Family Members

Additional Information

• Opportunities available across multiple departments and patient populations
• Clinical and administrative work environments
• Fast-paced role requiring strong attention to detail and excellent communication skills
• Career growth opportunities within one of the nation's largest nonprofit behavioral health systems

Pre-Employment Requirements

• Background Check
• Education Verification
• Drug Screen

Join Pine Rest and help support life-changing behavioral health care through exceptional administrative and customer service support.