(Student) Student Campus IT Support Assistant

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Student Campus IT Support Assistant

DEPARTMENT: Campus IT

LOCATION: Lettinga

REPORTS TO: Brent Bean

PAY: $12.48

SUMMARY:

The Campus IT Support Assistant provides technology support to students and staff across a variety of areas, including the student/staff portal, network logins, and Wi-Fi connectivity. This role will also collaborate with the ITS Customer Support Center team to offer additional support when needed. Additionally, the Davenport University campus ITS team will offer hands-on learning opportunities in various campus technologies. The position will gain experience with the setup and maintenance of audio/visual systems that require ongoing support to serve campus staff and students effectively. All responsibilities are carried out in a manner consistent with the University's mission, vision, and core values, with a strong emphasis on ethics, diversity, equity, and inclusion.

RESPONSIBILITIES:

• Provide technology support for DU students/ staff on Davenport University Standard Desktop Images.

• Reset passwords and assist with logging in to DU computers.

• Work closely with ITS Customer Support Team in resolving student hardware and software issues.

• PC Imaging and Software Deployment

• Audio\visual testing to ensure readiness for Davenport classes, meetings, and events.

• Hardware inventory management to include computers and laptops.

• Log all calls in online problem tracking and reporting system.

• Work closely with ITS Customer Support Team to ensure compliance with Davenport University ITS equipment and application standards.

• Investigate and aid in the selection of new solutions to improve support for Davenport University staff and students.

• Track recurring problems and recommend solutions.

• Follow-up with customers on calls to ensure resolution of problem and complete customer satisfaction.

• Provide GREAT customer service, anticipating and exceeding the needs of our customers.

• Demonstrate and promote the University Cultural Values

• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.

• Perform other duties as assigned.

QUALIFICATIONS:

• Associates Degree recommended, but not required.

• Must be enrolled in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student.

• Must be meeting Standards of Academic Progress (SAP).

• Minimum of one year of network, PC hardware/software, and help desk experience desirable.

• Experience with Microsoft Windows, related applications, and Google apps.

• Experience with installation and maintenance of PC hardware and related equipment desirable.

• Experience in support of LAN based PC environment preferred.

• Ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.

• Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.

• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the University.

• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

To apply, visit https://apptrkr.com/6547052

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