Support Professional, Dean of Student Success

 

Department: Student Retention

 

Location: Grand Rapids, MI

 

The Support Professional manages the Dean of Students' Office to ensure efficiency and office organization with an expert level of administrative support. This includes assisting the Dean with the development, monitoring, auditing, and reconciling of the office budget, specific grant budgets, and review of direct report budgets as needed. This position routinely engages with students, faculty, staff, and community stakeholders, and must possess both a strong attention to detail and a broad understanding of GRCC policies, processes, practices, and Raider values. This position is frequently assigned independent projects in alignment with office and departmental needs. These projects include gathering and compiling information from a variety of sources, analyzing data and offering recommendations for the Dean and Directors to evaluate.

 

Requisition ID: 908

Position Number: 00001456

Employee Group: https://www.grcc.edu/employee-groups/apss

Schedule: 40 hours/52 weeks

Compensation: Level A, $19.83

Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment

Reports to: Dean of Student Success

Posting Opens: 05/28/2025

Posting Closes: 06/11/2025

 

ESSENTIAL FUNCTIONS

 

• Provide an expert level administrative support to the Dean of Students, standing committees, and other groups as needed

• Operate an efficient office and act as liaison with other offices and departments campus-wide

• Utilize troubleshooting skills and excellent judgment to assist in conflict/problem resolution

• Perform general office duties by establishing and maintaining a variety of electronic and paper files (general and confidential); accurately update or assist with development of writing general correspondence; schedule meetings, prepare meeting materials as requested and take effective meeting notes; accurately transcribe, distribute, and file accordingly; answer the telephone; and disseminate mail

• Greet and direct students, visitors, faculty, and staff in a professional manner and help address questions and concerns

• Serve as the first point of contact for Dean's scheduling needs and liaison with direct reports, indirect reports, and other college and community offices; maintain appointment calendar, work schedules, and critical timelines

• Manage division complaint management and customer service feedback system

• In collaboration with Dean of Students and other key campus stakeholders, help plan and organize student retention initiatives, communication campaigns (phone, email, text), and events. This includes, but is not limited to, room reservations, scheduling, food orders, and creation of agendas and presentations.

• With the highest level of confidentiality and care, manage the Emergency Assistance Fund. Receive applications, process paperwork, request checks, follow-up with students. Track data and provide reports as requested. Coordinate fund balances with the Foundation office

• Back up for addressing Basic Needs Early Alerts raised in Navigate by faculty and staff

• Create and distribute semesterly newsletter for GRCC CARES Team

• Oversee Student Center 3rd floor Snack Pantry

• Help monitor and compile student retention and success data from a variety of sources and create accurate summary tables, charts, and graphs as requested

• Assist the Dean in the development, monitoring, auditing, and reconciling of the office budget as well as monitoring specific grants assigned to this office

• Assist Dean with reconciliation of monthly procard charges

• Maintain discretion when dealing with sensitive and/or confidential information

• Assist with scheduling of students as requested

• Print transcripts, schedules, other documents from student information system (SIS) and assist students with class changes, referring them to the appropriate offices as necessary

• Review direct report expense reimbursements and route forward to Dean of Students for final approval

• Assist in the design, development, and implementation of new or existing programs, services, or processes which lead to student success

• Independently prepare recurring reports and take appropriate action

• Assist in developing, researching, and implementing special projects

• Responsible for maintaining any applicable web pages

• Work closely with Deans and Associate Deans of Academic Schools as well as departmental and program faculty to assist in coordinating various student success programs

• Work with Deans and Associate Deans of Academic Schools in support of high school partnership work

• Exhibit a working knowledge of college departments and services available for students, staff, faculty, and the community

• Recommend and request training programs and submit to the supervisor to stay updated and current on all aspects of the job

• Work with facilities, faculty, and staff as needed to identify and address building maintenance needs

• Participate as a member/ leader on teams/committees as requested or mutually agreed upon

• Collaborate with and assist other Student Affairs Success support professionals as needed/requested.

• This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.

• Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position.

• Performs other related duties as assigned.

 

JOB SPECIFICATIONS

 

Education Credentials

 

•

Associate's degree (or higher) required or comparable combination of relevant education and experience

 

Work Experience

 

• Minimum of three (3) years of secretarial or administrative assisting experience required

• Experience working in higher education preferred

 

Skills

 

• Must possess excellent skills in verbal, written, and interpersonal communications to work effectively with a diverse population and promote a spirit of inclusiveness

• Must possess an expert understanding and command of Google and Microsoft suites

• Position will be expected to learn and achieve an expert level of knowledge in student information system (SIS), student success management system, customer relationship management (CRM) system, and other software that is critical to the work of this office

• Ability to run enrollment, payroll, room, and other reports in varying formats from the Student Information System and room scheduling software

• Demonstrated experience in prior departmental/school budget responsibilities

• Proficient Internet navigation skills to upload and download forms and reports to various State and Federal agencies as well as compile research information as needed for various projects

• Demonstrated initiative and problem-solving abilities

• Excellent organizational and prioritization skills, and the proven ability to complete tasks in a timely manner

• Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. A skills assignment may be required.

 

Physical Demands

 

• Ability to lift and move up to 25 pounds

• Willing and able to work a flexible schedule that may include early mornings, evenings, and/or weekends

 

Mental Demands

 

• Ability to perform the functions of the job efficiently and cheerfully

• Ability to respond courteously and appropriately to telephone and personal inquiries from faculty, students, staff, and the public

• Ability to maintain confidentiality and cope calmly with varying situations and circumstances

• Willing and able to work as a team with other co-workers

• Ability to perform daily routines and unexpected duties with minimum supervision

• Ability to work effectively with diverse groups and individuals in a team environment

• Ability to incorporate Raider values into professional work environment

 

Working Conditions

 

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http://www.grcc.edu/policies.

• Ability to function effectively as a member of a team in a multi-person and high volume academic and student affairs department

• Ability to work flexible hours as needed. May require occasional evening and weekend hours

• Some travel may be required to participate in professional organizations and conferences

 

BENEFITS

 

• Health Coverage: Sixhttps://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans options, including one with no health insurance premiums.

• Time off: Enjoy substantial https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups.

• Wellness Program: Access resources for physical and mental wellbeing, and an onsitehttps://www.grcc.edu/employers-community/ford-fieldhouse.

• Continuous Learning:https://www.grcc.edu/faculty-staff/grants-department andhttps://www.grcc.edu/faculty-staff/finance-administration/employee-reimbursement/tuition-benefit#:~:text=Employees%20seeking%20tuition%20reimbursement%20must,out%20through%20the%20recipient's%20paycheck..

• Retirement Plans: Secure your future with ourhttps://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information including a https://pickmiplan.org/.

 

NEXT STEPS / APPLICATION PROCESS

 

• Please complete an application:https://www.grcc.edu/jobs. Submit a cover letter and resume.

• The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

 

NONDISCRIMINATION STATEMENT

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

 

To apply, visit https://apptrkr.com/6261368

 

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