Operations Services Specialist - Housing and Residence Life

 

Allendale, MI

 

Full Time

 

R103822

 

Housing & Residence Life is filling two new Operations Services Specialist roles.

 

This position focuses on fostering student success and enhancing support services, learning opportunities, intercultural development, and community building. The responsibilities of this role are focused on operational services, administration, supervision, and customer service; serving individuals who reside in on-campus housing. This position demands a strong sense of accountability and responsibility to effectively support the needs of a diverse student population.Primary Duties

 

• Year-round management, oversight, and coordination of residential desk operations within a collegiate housing system of 6,000+ beds. Key responsibilities include overseeing building and room access for residential students and guests through the effective management of keys, access cards, and temporary access provisions. Conducting regular audits of residential keys and access cards is an essential aspect of this position, ensuring security and reliability within the residential community.

 

• Collaborate with the Occupancy Team to provide occupancy and room change assistance, including oversight of logistical and operational components of the room change process. This also includes maintaining the protocol, administration, and upkeep of temporary safe spaces for residents experiencing emergencies.

 

• Hire, train, supervise and develop residential services student staff to provide high quality customer service in our residential communities. This includes creating and facilitating programming that develops student employees as professionals that align with University/Division/Departmental goals.

 

• Serve in after-hours operations response for Housing and Residential Life.

 

• Assist with summer residential and guest operations to maintain a high level of customer support during camps, conferences, and guest operations.

 

• Collaborate on and oversee components of the semester transition process (opening and closing), including desk preparedness, signage, and residential communications.

 

• Performs other duties as required/assigned by supervisor or department leadership.

 

Salary and Benefits

 

• Minimum starting salary of $45,205.00, commensurate with experience

 

• Furnished 1-bedroom apartment on campus (options based on availability at time of hire)

 

• https://www.gvsu.edu/hro/benefits/executive-administrative-and-professional-staff-benefits-464.htm including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

 

Required Knowledge, Skills, and Abilities

 

• Associate or bachelor's degree in education, management, logistics, hospitality and tourism management, business administration, or a related field.

 

• Two or more (2+) years of related work experience directly managing customer service operations, administrative systems, and supervising staff teams.

 

• Exceptional administrative and organizational skills, proficient at managing multiple tasks concurrently.

 

• Excellent verbal and written communication abilities, facilitating clear and impactful interactions.

 

• Effective supervisory skills with a track record of developing and mentoring staff, along with experience in training and working with staff at all levels.

 

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant technical software.

 

• Ability to uphold confidentiality while responding adeptly to sensitive inquiries and concerns.

 

• Proven ability to establish and nurture professional, collaborative relationships with a wide array of stakeholders, including campus partners, students, staff, faculty, supporters, and community groups.

 

Preferred Knowledge, Skills, and Abilities

 

• Master's degree in education, management, logistics, hospitality and tourism management, business administration, or a related field.

 

• Experience working in Housing and/or Residence Life, or a higher education setting.

 

• Experienced in access management, system credentialing, and ensuring data security practices.

 

Working Conditions

 

Normal office environment. Housing & Residence Life operates at several service locations across the Allendale and Pew (Grand Rapids) campuses. Some travel will be required as this position may serve multiple work locations on both campuses.

 

This position is considered essential and may be expected to work evenings, weekends, during university closure, or university breaks. This position must also be available for contact after hours and during periods of university closure.

 

This position may work outside for move-in and move-out, and other university programs and events.

 

How to Apply:

 

Attach your cover letter and resume. You may add additional required documents here and indicate Applications missing required documents will not be considered if applicable. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Dexter Earney at mailto:earneyde@gvsu.edu . If you need technical assistance, please contact Human Resources at mailto:hro@gvsu.edu.

 

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

 

Application Deadline:

 

Application review begins December 1, 2025. This posting may be closed at any time at the discretion of the University.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See http://www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

 

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.

 

To apply, visit https://apptrkr.com/6717916

 

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