Manager of ePrint and Mailroom

 

Department: GRCCePRINT

 

Location: Grand Rapids, MI

 

The Manager of ePrint and Mailroom works closely with customers and staff to provide exemplary graphic solution services, make improvements and develop new cost-effective approaches and solutions for the College.

 

The Manager directs the daily operations of ePrint, mail, and external portals, enterprise print management, and other forms of design media at ePrint.

 

Position Number: 00001038

Requisition ID: 996

Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/professional-management-administration

Schedule: 40 hours / 52 weeks

Compensation: OP5; $63,757 Annually

Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance

Reports to: Associate Director of Purchasing

Posting Opens: 09/03/2025

Posting Closes: 09/17/2025

 

ESSENTIAL FUNCTIONS

 

• Supervises ePrint and Mailroom staff, services, business and production operations, processes, and resources of the Printing, Print Management and template design software, and Mailing Solutions Units.

• Evaluate and develop solutions based on needs assessment, acquisition, placement, operation, maintenance, evaluation and effective usage of the enterprise fleet of copier/printer/fax machines and student copiers.

• Develop software templates, web pages, inventory and equipment pricing of software within ePrint while maintaining workflows and oversee software applications to assure timely and efficient processing of departmental work.

• Monitor cash drawer and cash counts for deposits.

• Develop and maintain ePrint strategies to maximize the needs of the customers within the college and external customers.

• Oversee the maintenance of equipment and assure that all equipment and work areas are maintained at the highest levels to maximize efficiency and maintain high production and quality standards.

• Oversee the timely purchasing of materials, supplies and external services required to produce customer requests, and monitor the quality of products and services to assure they meet the requirements of the College and the customer.

• Maintain accurate records of customer activity history, departmental performance and operating costs.

• Trained Knowledge of Print Management Software

• Must be well versed in the operation and application of technology used in the industry including digital print technologies such as color management and variable data and trans-promotional printing

• Trained in Adobe software

• Knowledge of web building

• Knowledge of USPS regulations and mailing standards)

• Maintain accurate cost and price lists for all services and materials, and assure customers are properly billed for services and products they receive.

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

• Other tasks as assigned by the immediate supervisor.

 

JOB SPECIFICATIONS

 

Education Credentials

 

• Bachelor degree preferred in Supply Chain Management, Business and/or related field or 3-5 years of Higher Education printing experience.

• Degree or certificate in Print Management

 

Work Experience

 

• Minimum of three to five years of print management and business practices

• Experience working with or in a printing environment with knowledge of paper and printing processes

• Must be proficient in Acrobat, Imposition, print management, imposition and file manipulation software

• High level of interpersonal skills and the ability to work as part of a procurement team.

• Must have experience in running digital print equipment

 

Skills

 

• Print and mailroom operations expertise

• Leadership and staff supervision

• Technical and software proficiency

• Customer service and relationship management

• Financial and resource management

 

Physical Demands

 

• Ability to lift and move up to 50 pounds

• Ability to sit for extended periods of time

• Ability to be on your feet for long periods of time

• bility to travel to off-campus locations; must possess reliable transportation.

 

Mental Demands

 

• Demonstrated ability to communicate effectively, both verbally and in writing

• Outstanding work ethic and integrity. Provide creative problem solving while staying within the parameters of best practice.

• Ability to prioritize workload

• Optimistic attitude and proven ability to function effectively as a team member, and provide excellent customer service for internal and external GRCC stakeholders.

• Ability to communicate and work effectively with individuals and groups from various identities, cultures and backgrounds, in a culturally competent manner.

• Ability to network and build relationships.

• Ability to engage in ongoing professional development activities related to job duties.

• Commitment to GRCC's Vision, Mission, Values and Goals.

 

Working Conditions

 

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our https://www.grcc.edu/faculty-staff/general-counsel/policies.

• Able to work on computers for extended periods of time

• Able to multitask in all areas of production

 

BENEFITS

 

• Health Coverage: Six https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans plan options, including one with no health insurance premiums.

• Time off: Enjoy substantial https://www.grcc.edu/sites/default/files/docs/humanresources/MeetConferHandbook_05222024.pdf.

• Wellness Program: Access resources for physical and mental wellbeing, and an onsite https://www.grcc.edu/employers-community/ford-fieldhouse.

• Continuous Learning: https://www.grcc.edu/faculty-staff/grants-department and https://www.grcc.edu/faculty-staff/finance-administration/employee-reimbursement/tuition-benefit.

• Retirement Plans: Secure your future with our https://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information including a https://www.michigan.gov/orsschools.

 

NEXT STEPS / APPLICATION PROCESS

 

• Please complete an application: https://www.grcc.edu/faculty-staff/human-resources/careers. Submit a cover letter and resume.

• The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

 

NONDISCRIMINATION STATEMENT

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

 

To apply, visit https://apptrkr.com/6544041

 

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