Associate Director of Facilities - Operations & Grounds

 

Department: Facilities

 

Location: Grand Rapids, MI

 

The Associate Director (Operations & Grounds) is responsible for all campus custodial cleaning and operations, and supervises and leads four building managers and their portfolios comprising more than 25 buildings and 2.5 million square feet among four campuses, while also managing and leading the grounds maintenance department that is responsible for the upkeep of approximately 40 acres. Position works with third party vendors to maintain sophisticated equipment and systems such as elevator maintenance, security bollards, overhead doors, specialized custodial and grounds maintenance support, as well as the oversight of parking ramp cleaning services, comprising an area of 850,000 square feet. The Associate Director regularly interfaces with faculty, staff, students and visitors, and advocates for and ensures cleaning standards are met by the utilization of more efficient and sustainable processes, while providing excellent customer service. In addition, the Associate Director ensures staffing, supplies, room set-ups, special events, and execution of entryway and second-shift snow removal (after ground crews depart for the day), etc. are accomplished. The Associate Director will also assist the facilities department with certain projects by being the liaison between contractors and department leadership.

 

The Associate Director of Operations and Grounds is responsible for the day to day operations of all buildings and grounds across campus while providing training and support to a staff of approximately 68 people. Position works to ensure custodial and grounds departments are properly staffed and trained to provide an environment conducive to academic learning, success, and safety.

 

Requisition ID: 914

Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/meet-confer

Schedule: 40 hours/52 weeks

Compensation: OM2; $70,320 Annually

Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment

Reports to: Executive Director of Facilities

Posting Opens: 05/30/2025

Posting Closes: 06/15/2025

 

ESSENTIAL FUNCTIONS

 

• Monitor and evaluate operations' job performance including quality, attendance, and amiable interaction with co-workers, staff, faculty, students, visitors and facility customers

• Indirectly supervise, manage, monitor, and evaluate 3rd party vendors performance and value

• Lead and support building manager team in supervision and operations of all campus facilities

• Provides leadership, supervision and technical coordination to grounds personnel

• Develop, maintain and ensure cleaning standards are maintained and improved

• Coordination of all cleaning work with other operations building managers, their employees, and within their assigned buildings

• Accelerate research of, and advocacy for, sustainable cleaning methods and green products and other innovative cleaning solutions

• Oversee the proper care, maintenance, and security of all custodial, facilities and grounds and all college equipment and related assets, including lifecycle replacement of major cleaning, parking services, and grounds equipment

• Assess and develop training requirements for operations, grounds, parking services, and maintenance staff including personal development plans

• Manage special requests and customer service

• Assure timely completion of assigned tasks pertaining to the set-up, tear-down and after event cleaning of functions within college facilities or on college grounds

• Monitor and ensure safety and security standards are met for assets and facilities

• Attend regular team meetings

• Monitor and ensure electronic lockdown door system is properly functioning

• Research, test and evaluate new products, materials, indoor and outdoor equipment and new cleaning techniques to be used by the operations and grounds maintenance staff.

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and all who come on campus and performing the essential functions of this position

• The ability to interview and hire good quality candidates for the positions of building manager, grounds and operations

• Other duties as assigned

 

JOB SPECIFICATIONS

 

Educational Credentials

 

•

Bachelor's degree preferred, or significant commensurate experience

 

Work Experience

 

• Minimum 5 years progressive leadership responsibility in educational facilities management, including direct employee supervision

• High level of energy, enthusiasm, and the ability to be innovative and creative

• Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment

• Ability to work collaboratively

• Computer proficiency is required, including Microsoft Office, Groupwise, FMX (maintenance work order software), and custodial supply portal (currently Spartan) and others as required to operate the physical plant

• Self-motivated with the ability to work independently with minimal supervision

• Ability to maintain a positive customer and student oriented approach in a demanding work environment

• Strong interpersonal skills and demonstrated ability to work as part of a team

• Proven experience in working with diverse populations both with individuals and groups

• Knowledge and experience in the proper care and maintenance of floors and carpeting.

• Experience in training custodial staffs in the proper care, maintenance, and cleaning of appropriate facilities and equipment

• Experience in overseeing the set-up and tear-down of College and outside vendor event functions

• Knowledge and experience in identifying and assessing areas requiring operational maintenance within the facility

• Demonstrated knowledge and experience in overseeing safety and security issues for a facility

• Knowledge and experience in the emergency shutdown of mechanical/electrical equipment

• Demonstrated ability in assessing and ordering supplies and materials for facilities.

• Experience in reviewing and completing time and comp time sheets

• Experience in scheduling personnel for shift work, vacations, and work coverage

• Experience in working with vendors for materials and equipment, such as pest management, snow plowing, window cleaning companies, third party companies, landscaping companies, flooring installation, and events setup and teardown, etc.

• Experience in use of pallet jack, hilo (lift truck), and elevated platform work lifts, , heavy duty snow plowing equipment

• Experience in operation of different types of floor scrubbing machines

• Experience in managing a team

• EPS fire alarm panel training

• Possess valid Michigan driver's license

• Able to work flexible hours as directed by supervision

• Attend training classes, programs, or seminars as directed by supervision

 

Skills

 

• Technical skills

• Soft skills

• Customer service skills

• Leadership and Management skills

• Project Management

• Problem solving and Critical thinking

 

Physical Demands

 

• The position requires long periods of sitting, standing, walking, lifting, cleaning, scrubbing, equipment operation, and the ability to travel between campuses (Main, Tassell, Lakeshore & Devos campuses) in overseeing and managing operations work.

• Must be able to lift and move 50 pounds

 

Mental Demands

 

• Must be able to communicate effectively and efficiently, both verbally and in writing

• Must be able to effectively manage high stress and fast-paced operational issues and concerns

• Problem solving, decision making, exercising supervision

 

Working Conditions

 

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on ourhttp://www.grcc.edu/policies

• Must be able to work flexible hours ( i.e. night ) including occasional weekends, nights, and weekends

• Must be able to commute between campus locations to oversee and manage operations, in all weather conditions and at all times of the day and night, holiday, weekends

• Indoors and outdoors, in warm and cold environments

 

BENEFITS

 

• Health Coverage: Six https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans options, including one with no health insurance premiums.

• Time off: Enjoy substantial https://www.grcc.edu/sites/default/files/docs/humanresources/MeetConferHandbook_05222024.pdf.

• Wellness Program: Access resources for physical and mental wellbeing, and an https://www.grcc.edu/employers-community/ford-fieldhouse

• Continuous Learning: https://www.grcc.edu/faculty-staff/grants-department and https://www.grcc.edu/faculty-staff/finance-administration/employee-reimbursement/tuition-benefit.

• Retirement Plans: Secure your future with our https://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information, including the state retirement plan or a 401A with a 12% employer contribution.

 

NEXT STEPS / APPLICATION PROCESS

 

Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

 

NONDISCRIMINATION STATEMENT

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

 

To apply, visit https://apptrkr.com/6268361

 

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