Systems Administrator or Senior Systems Administrator - Endpoint Management

 

Department: Information Technology

 

Location: Grand Rapids, MI

 

GRCC is looking for either a Systems Administrator at the mid or senior level. The skill level, experience, and other qualifications will determine the position offered.

 

The Systems Administrator - Endpoint Management role is focused on endpoint and software configuration systems (i.e.: Microsoft Configuration Manager (MCM/SCCM), Jamf Pro, and Microsoft Intune). Endpoint administrators work closely with partner teams in Information Technology to deploy, support, and secure additional systems to meet the growing and ever-changing needs of the College. This position is an integral part of the IT Services team as a final point of escalation providing technology support and troubleshooting. In addition to systems administration, this role is responsible for the packaging of approved applications, managing and supporting the College's operating systems, supporting customer-centric solutions, and maintaining the College's Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. To support this work, endpoint administrators should be familiar with a myriad of programming, scripting, and instrumentation languages supporting both the macOS and Windows operating system and maintain an excellent command of modern technology.

 

The Senior Systems Administrator - Endpoint Management role is focused on setting, supporting and leading strategic initiatives that impact endpoint and software configuration systems (e.g., Microsoft Configuration Manager (MCM/SCCM), Jamf Pro, and Microsoft Intune). The Senior Systems Administrator will lead and work closely with partner teams in Information Technology to identify, plan, deploy, support, and secure additional systems to meet the growing and ever-changing needs of the College. Additionally, the role is responsible for leading packaging initiatives, managing the College's operating systems, architecting customer-centric solutions, and building the College's Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. The Senior Systems Administrator - Endpoint Management role serves as the final tier of support for hardware and software issues at the College.

 

Position Number: 00001854

Requisition ID: 915

Employee Group: Professional, Management, and Administrators

Schedule: 40 hours/52 weeks

Compensation: TP4 $65,284 - TP5 $73,444.

Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance

Reports to: Director of IT Service Management and Endpoint Solutions

Posting Opens: 06/05/2025

Posting Closes: 06/22/2025

 

Essential Functions

 

Systems Administrator:

 

Software Management

 

• Build, maintain, and deploy academic and operational software packages.

• Ensure the viability and continued use of College software through regular updates and support.

• Follow established change and release management procedures for software distribution.

• Develop and maintain scripts (e.g., Bash, PowerShell, VBScript, WMI, .NET, XML) to support endpoint management tasks.

 

Endpoint Administration

 

• Configure, test, and support end-user computing resources, including software installations and updates.

• Troubleshoot and resolve escalated service requests and incidents.

• Manage and maintain Group Policy Objects (GPOs) for secure, consistent endpoint configurations.

• Provide technical guidance to Desktop Support and Support Desk teams.

 

Systems Administration

 

• Administer core systems such as Microsoft Configuration Manager (MCM), Windows Update for Business, Jamf Pro, licensing servers, Microsoft KMS, NAPA TRACS, and other essential platforms.

• Manage Active Directory, including computer objects, group policies, and organizational unit structures.

• Support cloud-hosted systems such as Microsoft 365.

 

Imaging, Deployment & Mobile Device Management

 

• Create and maintain operating system images and deployment task sequences.

• Manage and deploy drivers and driver layers for supported hardware.

• Deploy images using tools such as WDS, WinPE, PXE, and Apple automated enrollment.

 

Other Responsibilities

 

• Document processes and technical work in the service management knowledge base and ticketing system.

• Collaborate with other IT teams on cross-functional initiatives.

• Train and mentor student employees.

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

 

Senior Systems Administrator

 

Software Management

 

• Oversee software packaging and distribution in alignment with institutional standards and academic schedules.

• Administer the College's Configuration Management Database (CMDB) and maintain the Software Catalog.

• Develop and implement change and release management procedures for software and scripts.

• Manage software licensing tools, repositories, versioning systems (e.g., Git), and track licensing information.

• Provide guidance on software license usage and assess technical feasibility for new software.

• Participate in the Software Governance Committee and support cross-functional software planning.

 

Endpoint Administration

 

• Collaborate with cross-functional teams to define technical requirements and resolve complex issues.

• Design and implement security measures for endpoint devices in coordination with the Information Security office.

• Report trends, recommend solutions, and provide performance metrics related to endpoint systems.

• Lead administration of endpoint configuration tools such as Group Policy, mobile device management, and endpoint protection platforms.

• Author technical specifications for the procurement of end-user computing resources.

 

Systems Administration

 

• Lead management of key systems including MCM, Jamf Pro, Windows Update for Business, licensing servers, and specialized academic software platforms.

• Administer cloud-hosted environments like Microsoft 365 and ensure secure integration with on-premise systems.

• Manage certificate and token lifecycles for systems within the endpoint portfolio.

• Provide training on managed systems and submit recommendations on emerging technologies to enhance College operations.

 

Imaging, OSD & Mobile Device Management

 

• Define and enforce standards for operating system imaging and deployment.

• Approve and deploy images using WDS, WinPE, PXE, and Apple Automated Enrollment tools.

• Administer driver deployments and Apple School Manager resources to ensure consistency and compliance.

 

Business Operations

 

• Develop and maintain clear, accurate documentation for operational procedures and IT service management systems.

• Analyze business needs and recommend technical solutions aligned with College goals.

• Liaise with vendors to support system functionality and continuous improvement.

• Generate and support business intelligence using reporting tools to inform decision-making.

 

Other Responsibilities

 

• Supervise and mentor student and/or contingent employees, including hiring, evaluation, and scheduling.

• Engage proactively with campus stakeholders to support new technology initiatives.

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

 

Education Credentials

 

Systems Administrator

 

• Bachelor's degree (preferred) from an accredited institution, ideally in Computer Information Systems or a related field, or an equivalent combination of education and experience.

• At least one relevant certification required, such as Microsoft 365 Endpoint Administrator Associate, Jamf, or Apple Certified Support Professional (ACSP).

 

Senior Systems Administrator

 

• Bachelor's degree (required) from an accredited institution, ideally in Computer Information Systems or a related field, or an equivalent combination of education and experience.

• Two or more advanced certifications required, such as Microsoft Certified Systems Engineer (MCSE), Microsoft 365 Enterprise Administrator Expert, Jamf Certified Tech, or Apple Certified IT Professional.

 

Work Experience

 

Systems Administrator

 

• Minimum of 3 years of experience in Information Technology required.

• Demonstrated experience with enterprise configuration management and software deployment tools, such as Microsoft Intune, Jamf Pro, or Apple School/Business Manager, required.

• Experience in architecting, administering, and supporting large-scale enterprise systems preferred.

• Strong proficiency in technical writing and documentation required.

• Previous experience in higher education preferred.

 

Senior Systems Administrator

 

• Minimum of 6 years of experience in Information Technology required.

• Minimum of 3 years of experience with enterprise configuration management and deployment tools such as Microsoft Intune, Jamf Pro, or Apple School/Business Manager required.

• Minimum of 3 years of experience designing, administering, and managing complex enterprise systems preferred.

• Strong proficiency in technical writing and documentation required.

• Previous experience in higher education preferred.

 

Mental Demands

 

• Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner.

• Team player who maintains a positive working relationship with co-workers

• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual and socio-economic backgrounds

• Ability to work under pressure

• Possess mature judgment and is flexible in regards to interruptions and ability to handle pressure situations

• Must use good judgment in handling sensitive or difficult situations

• Project a professional image including punctuality and good attendance record

• Demonstrated initiative and problem-solving abilities, and resourcefulness

• Ability to perform daily routine and unexpected duties with minimum supervision

• Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements

 

Working Conditions

 

• High traffic, indoor office environment

• Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule, including evenings and weekends as needed.

• Departments are located on 4 floors of the Science Center

• Long periods of computer usage are routinely required

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http://www.grcc.edu/policies.

 

BENEFITS

 

• Health Coverage: Sixhttps://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans options, including one with no health insurance premiums.

• Time off: Enjoy substantial https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups.

• Wellness Program: Access resources for physical and mental wellbeing, and an onsitehttps://www.grcc.edu/employers-community/ford-fieldhouse.

• Continuous Learning: https://www.grcc.edu/faculty-staff/grants-department andhttps://www.grcc.edu/faculty-staff/finance-administration/employee-reimbursement/tuition-benefit#:~:text=Employees%20seeking%20tuition%20reimbursement%20must,out%20through%20the%20recipient's%20paycheck..

• Retirement Plans: Secure your future with our https://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information, including a state https://pickmiplan.org/.

 

NEXT STEPS / APPLICATION PROCESS

 

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

 

NONDISCRIMINATION STATEMENT

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

 

To apply, visit https://apptrkr.com/6282306

 

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