Manager-Ticketing and Events

Manager, Ticketing & Events
Location: Grand Rapids, MI. W.A. Lettinga Campus
Department: Athletics
Pay: $40,000.00 - $42,000.00 per year
Summary of The Role:

This position will oversee all athletic ticketing operations, assist with oversight of on and off-site athletic events, while adding support in; scheduling, technical system troubleshooting, and game operations. This position will assist in the supervision of student employees, contract workers, and support the operation's maintenance, safety, and upkeep of all athletic facilities and equipment. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values, which include diversity, equity, and inclusion.
Responsibilities:

• Oversee all online and box office ticketing operations including but not limited to coordinating with external ticketing vendors and communicating with athletic teams on their complimentary ticket needs.
• Oversight of ticketing sales reports and financial breakdowns from all home athletic events.
• Assisting in game day administrative management for on and off-site athletic events.
• Assisting in planning, preparation, and oversight of assigned internal and external events.
• Assists in scheduling the use of all athletic facilities under established policy and procedures.
• Administrative and hands-on service role in assisting and delegating the preparation and execution of practices and games/events for the athletic department
• Oversees the coordination of all internal and external camps hosted at the student center and athletic facilities.
• Maintains responsibility for preseason facility and equipment checks before each season.
• Monitors and maintains the facility's technical systems, equipment, and building appearance.
• Management of the day-to-day operations of the Student Center and assisting with Farmers Insurance Athletic Complex operations when needed.
• Troubleshooting of sound systems, scoreboards, and other technical equipment.
• Arranges and oversees repairs and upkeep of equipment, including proper set-up, storage, and plans for replacement.
• Procurement of backup systems for parts, gear, accessories, systems, and other equipment.
• Performs and oversees select athletic field and grounds care items.
• Assists in ensuring adequate student staffing for athletic events and facilities, as well as hiring, training, and supervision of student staff.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations.
• Provides GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree required. Master's Degree preferred.
• 3-5 years of management and/or supervision experience required.
• Knowledge of all proper safety procedures and regulations as related to this position.
• Ability to work both independently and as part of a team; self-motivated and directed in individual work assignments, and ability to meet deadlines and accomplish goals.
• Ability to handle emergencies calmly and efficiently.
• Demonstrated ability to work accurately and effectively with computerized data systems and other technical systems.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
• Excellent interpersonal, communication, and presentation skills, both written and oral, which transcend diverse audiences.
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the university.
• Ability to pass a pre-employment background investigation including but not limited to: standard criminal background check and employment reference checks. Select positions may be subject to drug/alcohol screening.
• Must be able to work an irregular schedule, evenings and weekends as needed, additional hours during peak times or as required for emergencies.
• Business office environment. Prolonged sitting and standing. Use of computer and telephone (eye and hand strain).
• Some travel between locations is required (own transportation).
• No regular lifting requirements, occasional lifting up to 75 lbs.

Our culture, benefits and perks Empower U with:

• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.
• A caring culture. DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…
• A Healthier U. Medical, Dental, Vision, Disability, Life Insurance, Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP).

Diversity and Inclusion:

At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.
About Davenport University:

At Davenport University, we know what it takes to be successful. For more than 150 years, Davenport has stood apart from other universities because of its unrelenting focus on ensuring its graduates rise to the top of the job market. Its unique approach to education offers students a career-centered curriculum and empowers them with real-world experience. Thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.

Davenport recently earned the 2020 Michigan Performance Excellence Award, the first university in Michigan to earn this recognition. In 2021, Davenport was one of seven organizations chosen for a site review, the final step to earning the Malcolm Baldrige National Quality Award.

The university continues to be recognized for its work to create a strong culture and embrace diversity and inclusion. As a result, it has been named one of the nation's Best & Brightest Companies to Work For and earned the Excellence in Diversity Award from Insight into Diversity eight times in the last nine years.
Would you like to be part of our success? It all starts here!

EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, gender expression, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

To apply, visit https://apptrkr.com/6208888

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