Customer Service Specialist - copy

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Customer Service Specialist

STATUS: Full-Time

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DEPARTMENT: Student Services

LOCATION: Grand Rapids Lettinga Campus

PAY: $15.30/Hour

SUMMARY:

The Customer Service Specialist is responsible for providing administrative support for the staff of a campus/department. Will also perform receptionist duties and other non-routine office functions as needed. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

• Understand and abide by all external and internal regulations and policies associated within Student Services or other role specific regulations.

• Provides GREAT customer service, anticipating and exceeding the needs of our customers.

• Performs receptionist duties and related duties.

• Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, preparing reports, making recommendations and other duties associated with the successful completion of a project/program.

• Maintains, processes and manipulates data on a personal computer/mainframe using word processing, data base, presentation and spreadsheet software.

• Responsible for scheduling and coordinating appointments.

• Performs work of a confidential nature.

• Assists in carrying out office operation responsibilities.

• Demonstrate and promote the University Cultural Values.

• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.

• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma required, relevant college coursework or bachelor's degree preferred.

• Previous administrative experience preferred.

• Demonstrated positive organizational and technical skills.

• Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.

• Demonstrated ability to maintain satisfactory work performance and attendance records.

• Ability to maintain a professional appearance and manner.

• Demonstrative ability to work accurately and effectively with financial data and computerized systems.

• Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.

• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.

• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.

• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.

• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation).

• No regular lifting requirements, occasional lifting up to 25 pounds.

• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revised: May 10, 2017

To apply, visit https://apptrkr.com/6411930

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