Coordinator International Student Services - Padnos International Center

Allendale, MI

Full Time

R102460

Position Overview:

This position is primarily responsible for supporting accepted international students. They provide guidance and support to students related to immigration, cultural adjustment, academic adjustment, integration, and other practical matters. The position is essential in providing immigration advice on student regulations including work authorization for F1 and J1 students. Planning, implementing, and assessing international student orientation is a significant portion of this position.

Salary & Benefits:

Minimum starting salary of $52,000, commensurate with experience

https://www.gvsu.edu/hro/benefits/executive-administrative-and-professional-staff-benefits-464.htm including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties:

• Advise students on immigration, financial, academic, cultural, and social matters to international students, from initial inquiries through alumni engagement. This includes expert counseling on financial aid and work authorizations such as OPT/STEM OPT.

• Design, implement, and evaluate orientation programs each semester, equipping international students with tools to navigate academic, cultural, and legal transitions successfully.

• Design and execute events to facilitate student engagement on-campus, promoting meaningful connections between international and domestic students, faculty, and staff, as well as fostering ties with the local community.

• Serve as a Designated School Official (DSO) for F-1 visa programs and an Alternate Responsible Officer (ARO) for J-1 visa programs by interpreting and adhering to immigration policies, updating and maintaining student records in the Student and Exchange Visitor Information System (SEVIS), and advising students according to immigration regulations.

• Plan and execute events to connect students with campus resources and cultural opportunities, fostering their academic and social development on and off campus.

• Conduct one-on-one consultations to address student concerns, connect them with essential resources, and advocate for their needs in areas such as housing, academics, and dining services.

• Cultivate partnerships with local organizations to provide employment and cultural opportunities for students. Represent GVSU and the Padnos International Center at community and global events to strengthen institutional partnerships.

• Hire, train, and supervise students staff, including front-desk personnel, Graduate Assistants, and orientation leaders, ensuring high standards in customer service and student support.

• Develop and manage digital communication strategies, ensuring timely and impactful messaging to international students. Deliver presentations and maintain consistent, effective one-on-one engagement.

• Serve as the primary liaison for J-1 Sponsored Student Programs, manage sponsor relations, and contribute to committees like the International Student Scholarship Selection Committee, enhancing the university's global and student-focused initiatives.

• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Bachelor's degree

• 3 years of related experience

• Intermediate knowledge of word processing, spreadsheet, email, and database software programs

• Excellent intercultural and interpersonal skills and the ability to communicate with sensitivity and confidentiality.

• Must demonstrate excellent judgment and the ability to manage difficult situations with clarity and compassion.

• Ability to quickly adapt to change and adjust priorities to accomplish work effectively and efficiently

• Demonstrated problem-solving skills and attention to detail.

• Demonstrated cross cultural communication experience.

Preferred Knowledge, Skills, and Abilities:

• Experience in international program administration or a similar setting

• Prior student advising experience.

• Second language proficiency

• Experience in higher education

• Experience working with international students.

• Experience with J-1 and F-1 regulations and the SEVIS system

• Experience working in a CRM, ideally Via or Sunapsis

• Significant experience living or working abroad for extended time period

Working Conditions:

Normal office environment. Some travel may be required.

The requirements listed are representative of the knowledge, skill and/or ability required.

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties can be performed by the individual currently holding this

position and additional duties may be assigned.

How to Apply:

Attach your cover letter and resume. Applications missing required documents may not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact department contact Liz Montoya mailto:atmontoyel@gvsu.edu. If you need technical assistance, please contact Human Resources at mailto:hro@gvsu.edu.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline:

Application review begins April 4, 2025. This posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.

To apply, visit https://apptrkr.com/6095174

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