Operations Services Assistant - Housing & Residence Life

 

Allendale, MI

 

Full Time

 

R103236

 

This is a full-time (12 month) position responsible for the daily supervision of residential mail and packages during the Fall and Winter semesters as well as providing year-round administrative support for residential desk services, guest housing, facilities and auxiliary projects. The typical schedule is Monday to Friday from 9:00am - to 6:00pm during the academic year, plus one 2-hour evening or weekend staff meeting each month. Summer months may have a shifted schedule.

?Job Classification & Benefits:

 

C4 Level. Minimum starting wage of $22.04 per hour. http://www.gvsu.edu/hro/benefits/professional-support-staff-benefits-457.htm including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

 

Essential Functions

 

• Oversee daily operations of residential mail and packages at current locations (Ravines Mail and Package Center, Winter Hall Front Desk, Blue Connection) and possible future or changing locations.

 

• Comply with all mail courier laws, policies, and procedures; this includes adhering to varying regulations from different entities such as: the United States Postal Service, FedEx, UPS, DHL, Amazon, private delivery companies, etc.

 

• Hire, train and provide on-site supervision to a diverse population of student staff.

 

• Schedule, manage, and approve all mail and package center student hours.

 

• Instruct employees in proper receiving and delivery procedures, as well as safety measures.

 

• Conduct regular audits of mail and packages to assure quality of operation.

 

• Assist staff with mail and package distribution during peak times, which includes covering open shifts, logging packages, stocking shelves, and retrieving packages.

 

• Attend to Outlook and Google accounts, and website updates.

 

• Management of Zoom phone system for residential mail and package location(s).

 

• Administer use of the Housing directory systems and desk service systems (BlueDesk) to properly maintain inventory and rosters of all received residential mail and package shipments and thoroughly investigate all missing packages.

 

• Establish contacts and maintain relationships with all major package delivery services, communicate schedule changes and any issues that may arise.

 

• Manage and order supplies needed for mail and package center operations.

 

• Provide administrative support for Housing and Residence Life camps, conferences, and guest housing functions including guest check-in and customer service support.

 

• During the summer months, this will include supervision and scheduling of student staff in coordination with the Operations Services Specialist (desk supervisors), and Conference and Guest Housing Manager.

 

• Assist with managing, scheduling, billing, and reporting in conference and event software.

 

• Provide administrative support for Housing and Residence Life facilities planning and facilities services functions including restitution charge processing, master planning meeting scheduling, and focus group coordination.

 

• Assist with budget planning and assessment for operations and administrative services.

 

• Monitor departmental expenditures and provide financial reports.

 

• Provide clerical support for Housing and Residence Life.

 

• Provide customer service for students and prospective students of a complex nature, as well as to outside agencies, visitors, parents, etc. This includes daily phone and email coverage for departmental lines and inboxes.

 

• Respond to phone, email, and in person inquiries; explain related University and departmental policies and procedures; and direct individuals to appropriate resources.

 

• Coordinate conference registration/travel/purchasing/reconciliation for Housing and Residence Life staff.

 

• Assist with Housing and Residence Life website management.

 

• Perform other duties as assigned/required by manager.

 

Required Qualifications:

 

• High school graduate or equivalent.

 

• Minimum of four years of relevant work experience.

 

• Demonstrated administrative and organizational skills.

 

• Experience with various computer software applications such as Microsoft Office and/or equivalent.

 

• Data entry experience.

 

• Typing and spelling competency with grammar and proofreading skills.

 

• Possess strong verbal and written communication skills.

 

• Demonstrated experience to successfully provide quality customer service.

 

• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.

 

• Demonstrated experience to successfully coordinate large projects.

 

• Demonstrated experience to successfully handle multiple demands efficiently.

 

• Demonstrated experience to successfully organize and prioritize workload.

 

• Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.

 

• Demonstrated experience to successfully work under pressure and meet deadlines.

 

• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.

 

• Ability to successfully maintain positive intercultural and interpersonal relationships.

 

Preferred Qualifications:

 

• Bachelor's Degree or post-secondary coursework.

 

• Demonstrated experience working in a higher education setting.

 

• Demonstrated experience supervising diverse populations.

 

• Demonstrated experience working in mailroom functions, including assembling, processing, and handling various forms of packaged mail and correspondence.

 

• Demonstrated experience in working with various mail couriers, along with experience in adhering to various mail courier laws, policies, and procedures.

 

• Ability to lift and transport sixty or more (60+) pounds.

 

• Demonstrated experience in accounting and bookkeeping. Supervision Received: Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. Supervision Exercised: Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.

 

Supervision Received:

 

Receives minimal supervision from designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.

 

Supervision Exercised:

 

Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.

 

Physical Demands:

 

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

?

 

How to Apply:

 

Attach your cover letter and resume. You may add additional required documents here and indicate Applications missing required documents will not be considered if applicable. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Dexter Earney, mailto:earneyde@gvsu.edu. If you need technical assistance, please contact Human Resources at mailto:hro@gvsu.edu.

 

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

 

Application Deadline:

 

Application closes July, 25, 2025. This posting may be closed at any time at the discretion of the University.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See http://www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

 

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.

 

To apply, visit https://apptrkr.com/6379343

 

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