IT AV Specialist - Information Technology

Grand Rapids, MI (Health Campus)

Full Time

R102894

This role is integral to a team responsible for the support and maintenance of IT and audio-video (AV) systems across various GVSU learning environments, including classrooms, laboratories, conference areas, and the Health Campus' Interprofessional Simulation Center. The position involves a wide range of duties: operating, maintaining, distributing, installing, configuring, repairing, and upgrading electronic equipment to ensure peak performance.

In alignment with IT Services dedication to the GVSU community, the incumbent will swiftly and accurately address reported technical issues while providing essential end-user training and support. The role also encompasses comprehensive management of AV projects, from initial evaluation and recommendation through design support, implementation, training, and ongoing maintenance.

Serving as the primary IT point of contact for the Health Campus, this position will provide direct assistance to students, faculty, and staff on all computer and AV-related issues. The incumbent will be expected to deliver prompt, efficient, and high-quality technical support across these diverse areas of responsibility.

?Salary & Benefits:

Minimum starting salary of $55,000, commensurate with experience. Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Primary Duties:

1. Provide hands-on desktop and AV support across university facilities, including operational support in classrooms, labs, conference rooms, and event spaces.

2. Supervise student employees: hire, manage schedules, provide mentorship, and coach in various technical activities.

3. Develop and conduct user training sessions, create instructional materials, and onboard faculty for new equipment and technologies.

4. Collaborate with internal IT teams and third parties to resolve technical issues; participate in Simulation Center's monthly team meetings.

5. Maintain accurate inventory of software, hardware settings, and configuration logs for AV and simulation equipment across campuses.

6. Support various learning modalities (in-person, remote, hybrid, distance), ensuring optimal educational environments and testing operational capacity of IT and simulation equipment.

7. In collaboration with the Project management Office (PMO), manage IT and AV projects, focusing on design and installation for Health Campus facilities; prepare and update project documentation, specifications,

technical diagrams, and layouts.

8. Create instruction manuals for new simulation equipment, document improvements and sustainability needs, and perform other duties as assigned by management.

9. Support emerging technology development by collaborating with faculty and facilitating the effective use of technology resources within the Creative Innovation Lab.

10. Perform other duties as required or assigned by the manager.

Required Knowledge, Skills and Abilities:

Bachelor's Degree or 3+ years of equivalent training or experience.

Minimum 2 years of related experience in IT support, focusing on AV equipment and peripheral repairs, installation, and troubleshooting within a business, events, or education setting. Experience with PC and Mac operating systems, hardware, software, and computer peripherals. Strong oral and written communication skills. Working knowledge of electronics and professional electronic testing equipment. Proficiency in AV systems and a good understanding of TCP/IP concepts. Experience in developing systems or signal flow diagrams. Experience working with contractors and vendors to implement projects. Ability to commute between campuses to troubleshoot, configure, repair, or move equipment and systems. Ability to position oneself on ladders and floors, inspect delicate connections, and maintain a stationary sitting or standing position. Must be able to lift a minimum of 30 pounds.

Preferred Knowledge, Skills and Abilities:

• Experience with the following manufacturers: Neat, Logitech, Shure, Extron, Crestron, Biamp.
• Experience working in a higher education institution.
• AVIXA Certified Technology Specialist (CTS) or equivalent certification and experience.

How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Lauren Glynn (mailto:glynnla@gvsu.edu or 616-331-9024). If you need technical assistance, please contact Human Resources at mailto:hro@gvsu.edu.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline:

Application review begins Tuesday May 27, 2025 and this posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.

To apply, visit https://apptrkr.com/6210823

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