Customer Service & Event Scheduler

Posted: 07/30/2023

Customer Service & Event Scheduler

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Customer Service & Event Scheduler

DEPARTMENT: Admissions and Strategic Partnerships

LOCATION: W.A. Lettinga Campus, Grand Rapids, MI

REPORTS TO: Customer Service Manage

Hourly pay rate: $13 - $15/hour

***Actual pay offered will be commensurate with candidate qualifications and experience.

The Role:

The Customer Service/Event Scheduler is part of the welcome desk team at the W.A. Lettinga campus location, working shifts at the Welcome Desk. As an event scheduler, this role works closely with Admissions and Strategic Partnership leaders to plan and execute non-athletic facility use rentals, and support campus events held in general and academic spaces at the W.A. Lettinga campus. The coordinator serves as a liaison between the requestor and internal resources such as facilities, IT and catering,

You Will:

As an Event Scheduler

• Support and staff non-athletic rental events held at the W.A. Lettinga campus by outside clients.
• Manage rental event inquiries, facility tours, and a rental calendar.
• Coordinate site visits with outside clients and vendors.
• Coordinate and input event forms, room reservations, payment arrangements, and catering orders.
• Maintain a list of available dates for events, considering the setup and tear down needs of each, and the various locations on campus to avoid double booking.
• Collaborate with public safety, procurement and/or risk management personnel to ensure that all safety, licensing, insurance and liability guidelines are followed.

As a member of the Welcome Desk team

• Cover welcome desk which may vary between 8:00 a.m. and 7:00 p.m.
• Provide GREAT customer service, anticipating and exceeding the needs of our faculty, staff, students and guests.
• Responsible for connecting campus guests to information or university resources in a friendly and energetic manner.
• Assist in carrying out office operation responsibilities which may include project work such as analyzing data, preparing reports, or other planning or coordinating work as may be needed.
• Perform work of a confidential nature.

Awesome if You Have:

• A High School Diploma, relevant college coursework or bachelor's degree preferred.
• 1 year of previous administrative, business office, event planning or event sales experience..
• Demonstrated positive organizational and technical skills.
• Microsoft Office product proficiency

Extra Awesome If You Have:

• Bilingual speaker of English and Spanish
• 3-5 years of experience
• SalesForce, Google Suite, and or Banner experience

Our culture, benefits and perks Empower U with:

Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development.

A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…

A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)

Diversity and Inclusion:

At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.

About Davenport University:

At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.
Would you like to be part of our success? It all starts here!
EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

https://www.google.com/url?q=https://docs.google.com/document/d/1btbdBHSHVWznDGnzZBXcyweT1mQ29cZOTjGVDydk_HQ/edit?usp%3DsharingiukNTJ_r-g/edit?usp%3Dsharing&sa=D&source=editors&ust=1690391322581920&usg=AOvVaw0yTd1V3N-l2AL9oTkRTSiE

To apply, visit https://apptrkr.com/4439941

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