Student Refund Specialist

Posted: 08/27/2023

Student Refund Specialist

Student Refund Specialist

LOCATION: W.A. Lettinga Campus - Grand Rapids, Michigan*

Hybrid schedule possible.

DEPARTMENT: Student Financial Services

TARGET PAY: $15.00 - $17.00

The Role:

You will process refunds to student accounts while ensuring that transactions are performed in accordance with University and Federal Government guidelines. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

You will love this job if you are:

• Someone with an eye for detail.
• A person who thrives in a customer service environment.
• Someone who thrives in a data driven financial environment.
• Someone who thrives in a fast-paced culture. Despite a busy task list, you're organized and productive.

You Will:

• Monitors credit balance reports to identify accounts eligible for refund.
• Processes loan and other types of refunds within the guidelines of federal regulations.
• Audits refund accounts and works with the Student Financial Services Office to resolve account issues.
• Works with the Accounts Payable Department to process weekly check runs.

Awesome if You Have:

• A High School Diploma.
• One or more years related experience and/or training.
• Demonstrated positive organizational and technical skills.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.
• The ability to work accurately and effectively with computerized data systems and financial data.

Extra Awesome If You Have:

• Demonstrated understanding and working knowledge of the financial aid regulations.
• Previous Financial Aid experience.

Our culture, benefits and perks Empower U with:

• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.
• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…
• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)

Diversity and Inclusion:

At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.

About Davenport University:

At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.

Would you like to be part of our success? It all starts here!

EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

To apply, visit

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